Business Returns

Under the sales of goods act 1979, a consumer is entitled to a refund or a replacement if the product they bought is faulty or is not as described. They can also obtain a refund if the seller had no legal right to sell the product to them.

So what can you put in your returns policy?

Drafting a returns policy can be difficult, it is said that the best returns policy is no returns policy, unless your business requires more then what the law says. You can impose your own conditions

- Producing a reciept is a necessity
- Exchange a credit note instead of a refund
- a due date for returns
- Goods must be unused or unopened

Consumers legal rights cannot be restricted in any way, it is a criminal offence to mislead a consumer about what their legal rights are. Examples;

- 'no refunds given' (Refunds are a right for the consumer.)
- sold as seen
- only credit notes will be given against returned faulty items. (If the product is faulty they have a choice on how to be refunded.)

You can give consumers more rights then they currently have if you wish, make sure these are visible to them so they understand.

Any information here should be used as a guide and not as gospel.